Recent research has made clear what many folks have personally experienced: The federal government needs to improve how it interacts with the public. Enter the Federal Front Door, an initiative to improve public-government interactions across the board.
We’re currently exploring projects to improve the quality of experiences and interactions people have with the government. These include efforts to improve transparency in service design, promote information sharing among agencies, and increase people’s trust in the government.
Here, you’ll find the most updated information on our research and progress. Read more about the four themes we’re exploring:
Use the Standards to create consistent, engaging user experiences across federal government websites. Our open-source UI components and visual style guide reflect industry best practices and conform to Section 508 standards. View the standards
Many government services don’t allow collaborative interactions, making resources harder to access; we’re researching how to include more interactions by proxy. We’re also investigating how agencies can safely share information with each other in a way that creates better user experiences.
Our research found that folks don’t know what goes on inside the government. This lack of knowledge often translates to a lack of trust, which negatively impacts interactions. We’re focusing on how to provide greater transparency into government processes to improve government-public interactions.
Getting involved with government at any level means having your voice heard and your views represented. Our work on civic engagement shows how public participation at all levels of government helps people gain empowerment and positively impact their communities.
Want all the specifics of the research we conducted? Download our research methodologies supplement for information on our interview groups, recruiting scripts, interview scripts, and more.Download the supplement (PDF) Updated 2/16